Frequently Asked Questions
We apply a leasing fee to put your rental property on the market and collect a monthly management fee based on the monthly rent. Aside from the listing fee and monthly rent, there are no other fees.
Of course, you will have the final say in everything we do. Any property management company that says otherwise you should run away from!
Yes, we require all tenants to go through a background check. Our background check pulls up everything, if the prospective tenant even has a traffic ticket we'll know about it.
The Fair Credit Reporting Act (FCRA) prohibits the sharing of credit and background checks with the landlord. The Federal Trade Commission (FTC) enforces the FCRA. We can and will share our findings to you, but we can't share the report.
We list your property on the MLS platform, ensuring visibility to every agent in Arizona who can then schedule showings through us. Additionally, we utilize Appfolio, a comprehensive system that seamlessly posts your listings across 45 prominent websites, including Zillow, Redfin, and Trulia, with just a single click.
This depends on the type of property and season. Our turnaround to get a quality tenant in the house and moved in usually takes us 2-4 weeks.
Ultimately, the decision rests with you. While we can market your property as pet-free, it's important to note that we must adhere to the rules and regulations regarding service animals and emotional support animals. Typically, if you're open to accepting pets, we recommend limiting it to one dog weighing under 25 lbs. However, we approach each situation on a case-by-case basis to ensure it aligns with your preferences and the regulations in place.
Absolutely, you have the final say in all decisions regarding your property. It's important to note that as a property management company, we are committed to upholding fair housing laws. So while you have the authority to make decisions, we must also ensure compliance with these regulations. Any property management company that suggests otherwise should be approached with caution.
While this situation is rare, it's important to address. If the owner needs to take possession of the property, we typically reach out to the tenant to explain the situation. However, it ultimately depends on the tenant's decision, as they are bound by a legally binding contract that cannot be broken. In some cases, we work with the tenant to find alternative accommodation, and if agreed upon by the owner, they may cover all associated moving costs for the tenant. This may include both move-out and move-in expenses.
Typically an eviction for non payment takes 3 to 4 weeks.
More often than not, an eviction for non payment of rent costs $400 - $600 for the attorney and court costs. We shouldn't profit from an eviction, and therefore only pass those costs on to you. If you hired an attorney to do this yourself, the cost would likely be around $1500 minimum.
Our average is six per year. I believe the most we've ever had was ten in a year. In 2022 we had zero! We manage 400 properties so the odds are low that you'll encounter an eviction.
No we will represent and manage the eviction process for you. We charge no additional fees for doing so.
At a minimum, we strive to conduct property inspections at least once every six months. Our vendors are vigilant during repair work and promptly notify us of any unusual occurrences on the property. Additionally, if we observe frequent violations of HOA regulations or if a tenant's lease is nearing its end, we will arrange an inspection to address any issues
While at the property we take thorough pictures of the interior and exterior of the property. We'll then upload them to a dropbox folder and include a note summarizing our findings and share them with you.
While at the property we take thorough pictures of the interior and exterior of the property. We'll then upload them to a dropbox folder and include a note summarizing our findings and share them with you.
While at the property we take thorough pictures of the interior and exterior of the property. We'll then upload them to a dropbox folder and include a note summarizing our findings and share them with you.
When a new tenant moves in, we will register that tenant with the HOA and set up our contact info with them for forwarding purposes. Once a violation occurs, we will notifiy you and then send a copy of the voilation to the tenant via both mail and email and work promptly with them to fix the situation. If the tenant receives multiple violations that could prompt us to set up an in person walkthorugh.
While our standard practice is to maintain HOA dues under the owner's name, we are flexible and responsive to your preferences. Should you wish for us to take on the responsibility of managing and paying the HOA dues, we are more than willing to accommodate your request.
The most common are weeds in the front yard, trash cans that are left out when they shouldn't be, and street parking.
While we make every effort to minimize such occurrences, in the event of a fine, as the homeowner, you would be responsible for payment initially. Subsequently, we would seek reimbursement by adding the fine amount to the tenant's next month's rent, along with any applicable penalties.
Absolutely! We have established partnerships with numerous trusted vendors who specialize in exterior repainting projects. Whether it's ensuring compliance with HOA regulations or handling any related project requirements, our vendors are well-equipped to deliver exceptional results.
Once we receive a tenants work order we will send our trusted vendors out to collect an estimate and then notify you of the issue. From there you can either reject or approve the estimate. If approved, we will work with the vendor to scheduele a time to get the problem fixed. You will be updated every step of the way.
Unless the repair is tenant caused, we'll usually take the money out of the following months rent.
Yes, you will be updated every step of the way. We will never make a repair without your approval first.
All we require is a prompt response answering whether or not you approve our vendors estimate.
The tenant is responsible for any damages to the property caused directly by the tenant, as well as any damages that exceed normal wear and tear. On the other hand, the owner is responsible for addressing issues related to normal wear and tear. The only exception is we always require the owner to be incharge of tree trimming, given the specialized skill and cost involved.
For instance, if a work order is placed for a leaky sink, our vendor will assess the issue. If the investigation reveals that the leak is due to corrosion from hard water, it falls under normal wear and tear, and thus, the responsibility lies with the owner. However, if the leak is determined to be caused by the tenant's misuse, such as disposing harmful substances down the drain, the tenant will be held accountable for the repair costs.
While our trusted vendors consistently offer competitive quotes and excellent service, we are also open to working with any vendors you may already have arrangements with. Your preferred vendors are welcome, and we are flexible in accommodating your choices.
Certainly, we've established a comprehensive team of trusted vendors since our inception. These long-standing partnerships allow us to secure great pricing, which we happily extend to you.
Each repair is different and depends on scheduling but we normally try to get an issue completed within 4-5 days.
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